Shipping & Delivery
Most items are currently available for shipping within the United States only.
- We offer FREE U.S. Shipping
- Please check the handling time for each item.
- Most orders are delivered within approximately 5–7 business days.
Please note:
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Additional shipping charges may apply for Alaska, Hawaii, Guam, and other U.S. territories.
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Select products may be eligible for international shipping. If available, this will be clearly noted on the product page.
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International shipping rates are calculated at checkout based on package size, weight, and destination.
Order Processing & Handling Time
🚚 Ready to Ship — ships within 24 hours.
Items marked as Ready to Ship are in stock and typically ship within 24 hours.
🚚 Made to Order — crafted within 4–7 business days.
These items are produced after your order is placed. Please allow approximately 4–7 business days for production before shipment.
✈️ Korean Artisan Collaboration — handmade in collaboration with artists in Korea.
These special pieces are handcrafted in collaboration with artists based in Korea.
Production timelines may vary depending on the artist’s schedule, but most orders are completed within approximately 7 business days. If additional delays occur, we will provide updates via email.
We kindly ask for your patience when ordering these limited collaboration items.
Shipping Time
- Free Standard U.S. Shipping
- Estimated delivery time: 5–7 business days after shipment.
To ensure the most efficient delivery experience, shipping carriers may vary depending on destination, package size, and availability. Orders may be shipped via USPS, UPS, FedEx, or other available carriers.
Good to know
If your order contains multiple items, they may ship separately depending on product availability and fulfillment location.
Tracking information will be provided by email once your order has shipped.
Have questions? Please contact us.
Precautions
- Do not place the glass in a microwave, oven, dishwasher, or freezer.
- Due to the nature of the glass manufacturing process, small bubbles, wrinkles, smudges, bumps, unevenness, fine lines, or minor scratches may occur on the surface. These are natural characteristics and are not considered defects.
- Each glass is individually handcrafted and finished, so slight variations or minor unevenness on the bottom surface may occur. This is checked during inspection and does not qualify as a defect. Please consider this carefully before purchase.
- Slight unevenness around the gold rim may occur during the high-temperature firing process used for premium glassware. This is not considered a defect.
- Gold rim finishing is typically applied only to the outer surface of the glass. The Deoksugung Jeonggwanheon Coffee Glass is hand-finished on the inner side as well, so the thickness of the gold rim may vary slightly from piece to piece.
- The artwork on the glass is carefully applied by skilled artisans to ensure the beginning and end of the pattern align as naturally as possible. However, slight misalignments may occur due to the handcrafted process and are not grounds for exchange or return.
- Colors shown in photos, including the acrylic coaster, may vary slightly depending on monitor settings and screen resolution.
- Size measurements may vary slightly depending on the measuring method. (±5 mm)